Forum Discussion
"Run Antivirus Scan" results in "Antivirus scan failed"
JuliusPIV thank you!!
you can review the event viewer on the device itself by checking the below events.
You can also trigger a full scan from MDE as well as below and monitor the timeline logs.
JuliusPIV thank you!!
you can review the event viewer on the device itself by checking the below events.
You can also trigger a full scan from MDE as well as below and monitor the timeline logs.
Thanks again! We are indeed triggering the full scan from the M365 Security portal. In the http://Thanks%20again! We are indeed triggering the full scan from the M365 Security portal. If you check the first/original post I have screenshots showing that After scheduling it the Action Center window appears & confirms the scan is scheduled/queued. However, after a few minutes when revisiting the Action Center it shows the scan I have screenshots showing:
- After triggering a scan, the Action Center window appears & confirms a scan is pending.
- However, after a few minutes when revisiting the Action Center again it now shows the scan failed
Awesome tip regarding the Event logs. I'll do what I can remotely & see what comes back. Thanks again!
- After much waiting another day or two this issue went away. Perhaps a scan was indeed running but with extremely limited access to the machine (physical or otherwise) it was challenging to verify this.
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