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Dean_Gross's avatar
Dean_Gross
Silver Contributor
Apr 10, 2021

Investigating Failed AIR

My client has Investigataions with a status of partially remediated and the message "A problem prevented the remediation of some malicious entities." I have opened a support ticket, but I"m not getting any help from them. Has anyone else seen this or have any idea how to investigate?

 

automation

2 Replies

  • Thijs Lecomte's avatar
    Thijs Lecomte
    Bronze Contributor
    Apr 12, 2021
    I have had this issue when the email was already removed.
    Is this the case?
    • Dean_Gross's avatar
      Dean_Gross
      Silver Contributor
      Apr 12, 2021
      That could be it, but I'm not really sure, Explorer shows 3 events, Original Delivery, Success- Message moved to Quarantine, and Failure-message moved or deleted by user. but when I look at the Incidents page, it shows the state as Queued, it seems to have gotten stuck.

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