Intune device compliance status not evaluated

Compliance status showing as "Not evaluated" usually means the device has not yet checked in against the compliance policy. Here are the most common causes and fixes:

1. **Policy assignment timing** — After assigning a new compliance policy, it can take up to 8 hours for all devices to pick it up. You can speed this up by triggering a sync from the device: Settings > Accounts > Access work or school > Info > Sync.

2. **Compliance evaluation schedule** — Intune evaluates compliance every 8 hours by default. For newly enrolled devices, the first check happens within the first hour. If the device has been enrolled for a while but still shows "Not evaluated", force a sync.

3. **Grace period** — If your policy has a grace period configured, the device will show as "Not yet evaluated" until the grace period expires. Check your compliance policy settings for "Mark device noncompliant" timing.

4. **Policy conflict** — If multiple compliance policies target the same device with conflicting settings, the device may fail to evaluate. Check Devices > [device] > Device compliance to see if there are conflicts.

5. **Enrolment issues** — The device might not be properly enrolled. Verify in Intune Admin Center under Devices that the device shows as "Managed by: Intune" and the management state is active.

6. **Check the Intune diagnostic logs** on the device — run MDMDiagnosticsTool.exe from an elevated command prompt to collect logs that show exactly where the compliance check is failing.

If none of these resolve it, check the Intune service health in the M365 admin center for any ongoing issues with compliance evaluation.