Forum Discussion
Help with custom role for Service desk staff
micheleariis Having assigned the below roles to a test account, I unfortunately still do not have access to 'Suspend user in Entra ID' or ‘Require user to sign in again’. Please see attached screenshot. I of course cannot assign the Global Administrator role to these helpdesk account.
- Security Administrator
- Identity Governance Administrator
- User Administrator
- Yes, on-prem AD accounts synced with EntraID
G_Man If you try on a cloud only user does it work?
Sorry, which accounts are you referring to? The account that is accessing the Defender portal or the user accounts that need suspending or signed in again?
Currently the account accessing the Defender portal is an EntraID cloud account and the end user accounts are on-prem AD accounts synced with EntraID.
I have a Global Admin account (EntraID / cloud account) that can access all Microsoft systems and this account has the ability to carry out the below actions so it must be possible!
'Suspend user in Entra ID'
‘Require user to sign in again’.