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Dan_Reichenbach's avatar
Dan_Reichenbach
Copper Contributor
Aug 31, 2025
Solved

Error getting Device Data

Have an issue with Device data not displaying in the Defender XDR portal. On the Assets/Devices menu I can search and find a device, but when I click in it to see the properties- the page displays o...
  • Most likely Backend issue

     Ask Support to Check for Backend Service Health Incidents for Your Tenant ID: Standard service health dashboards don't always show localized issues. Ask them to specifically check for any known issues, performance degradations, or "throttling events" tied to your tenant's specific region and instance. Provide your Tenant ID

    Use Advanced Hunting as a Workaround and Diagnostic Tool:

    While the device page is broken, you can still get almost all the same information directly via KQL queries in Advanced Hunting. This is both a practical workaround and a diagnostic step.

    Example Query: To get details for a specific device:kql

    let deviceName = "YOUR_DEVICE_NAME"; DeviceInfo | where DeviceName == deviceName | project DeviceId, DeviceName, OSPlatform, OSVersion, PublicIP, LastSeen, HealthStatus, OnboardingStatus

     

     

     

     

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