Forum Discussion
Error getting Device Data
- Sep 07, 2025
Most likely Backend issue
Ask Support to Check for Backend Service Health Incidents for Your Tenant ID: Standard service health dashboards don't always show localized issues. Ask them to specifically check for any known issues, performance degradations, or "throttling events" tied to your tenant's specific region and instance. Provide your Tenant ID
Use Advanced Hunting as a Workaround and Diagnostic Tool:
While the device page is broken, you can still get almost all the same information directly via KQL queries in Advanced Hunting. This is both a practical workaround and a diagnostic step.
Example Query: To get details for a specific device:kql
let deviceName = "YOUR_DEVICE_NAME"; DeviceInfo | where DeviceName == deviceName | project DeviceId, DeviceName, OSPlatform, OSVersion, PublicIP, LastSeen, HealthStatus, OnboardingStatus
Most likely Backend issue
Ask Support to Check for Backend Service Health Incidents for Your Tenant ID: Standard service health dashboards don't always show localized issues. Ask them to specifically check for any known issues, performance degradations, or "throttling events" tied to your tenant's specific region and instance. Provide your Tenant ID
Use Advanced Hunting as a Workaround and Diagnostic Tool:
While the device page is broken, you can still get almost all the same information directly via KQL queries in Advanced Hunting. This is both a practical workaround and a diagnostic step.
Example Query: To get details for a specific device:kql
let deviceName = "YOUR_DEVICE_NAME"; DeviceInfo | where DeviceName == deviceName | project DeviceId, DeviceName, OSPlatform, OSVersion, PublicIP, LastSeen, HealthStatus, OnboardingStatus
- Dan_ReichenbachSep 07, 2025Copper Contributor
Thank-you sir, appreciate the advice. 😀