Forum Discussion

PanosGR191's avatar
PanosGR191
MCT
Jul 07, 2026

DefenderXDR "Preparing new space for data and connecting them" is stuck , and never finished !

Hello everyone, 
I am delivering SC-200 courses and on the lab environment of Skillable (or even free-tiers) when you have to "initiate" the data space for DefenderXDR, the process seems to be stuck .... never finished and we are "locked" in the page of a ...coffee cup and the phrase
"Hang on. We are preparing new spaces for your data and connecting them. "

 

 

 

 

 

 

 

 

 

 

 

 

 

does anyone else have same problem ? 
Any resolution , (I have already open a support ticket to Skillable support, but I haven't got resolution for over 1+day , and cannot open or continue the lab (for connecting or onboarding Microsoft Defender for Endpoint )  which is frustrating for the participants-students

Thanks
Panos



microsoft defender for endpoint
onboarding

2 Replies

  • Jamony's avatar
    Jamony
    MCT
    Jul 08, 2026

    Hi Panos, for a lab tenant this sounds more like backend provisioning being stuck than something you can fix from the Defender portal.

     

    I would check:

     

    1. Whether the tenant already has Defender XDR/Sentinel workspace provisioning partly completed.

    2. Microsoft 365 Defender service health for the region.

    3. Whether the lab tenant has the required licenses assigned.

    4. Try a private browser session or a different browser just to rule out cached portal state.

    5. Ask Skillable to reset or reissue the lab tenant if the coffee-cup page stays for hours.

     

    For students, I would not burn more time trying random portal steps. If provisioning is stuck for more than an hour or two, Skillable usually needs to refresh the lab environment.

    • PanosGR191's avatar
      PanosGR191
      MCT
      Jul 08, 2026

      Hi Jamony,
      thanks for your kind reply, 

      I though same way too,
      (all check action you mentioned, are already checked ... )
      as I told you I already open a ticket to Skillable, but they haven't reply yet,
      so I assume that this is an overall problem with trial-free-lab access tenants , because all of the students have same problem, and another colleague that creates a free tenant+trial licenses etc etc, has exactly same behavior ! :(

      Just wanted to know if other MCTs encountered same errors, 

      BR, Panos