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SamuelParadis
Copper Contributor
Sep 24, 2020

Recurring connection problems in Teams meetings

Hi everyone, 

I use Teams everyday for school. Unfortunately, I have a recurring connection problem, which occurs at every meeting that I join. After some time, I lost connection with the other participants and the message: "We ran into a problem. Reconnecting..."display on my screen. While displaying the message, Teams play a sound (to demonstrate that it tries to reconnect). That sound always play two times, so the delay between the connection problem and the reconnection is always the same. 

I have had this problem since the beginning of my school session, in August. I seem to be the only one with this problem, although I have a 1GB/s Internet connexion at home. The problem seems to occur randomly in my meetings (sometimes it happens several times in the same meeting.). 

I use the desktop application with a school account. I know there is other discussions on the same subject, but they did not help me to resolve the problem. 

Does someone have any solution?
Thank you!

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