Forum Discussion
Freemail wird als "Schulkonto" erkannt
Hallo Microsoft Teams, ich habe leider ein Problem bei der Registrierung auf Teams. Bei der Eingabe meiner privaten Mailadresse erhalte ich diese Nachricht: "Dies ist ein Schulkonto. Wir empfeh...
ThereseSolimeno
Microsoft
MicrosoftHello Mr_Underwood I think you're best solution is to reach out to Microsoft 365 Teams support: Global Customer Service phone numbers (microsoft.com)
ThereseSolimeno thank you for your idea to solve the problem.
I tried 365 support first and they told me that my 365 is fine and it is an issue of "MS Teams" so I have to contact the MS Teams support. The 365 Support is not responsible for the teams issues.
- ThereseSolimeno
- Hello Mr_Underwood
If the freemail address and domain (I.e. @freemaildomain.com) is part of a service it could have been used by someone else to sign up for a Microsoft 365 or Teams service elsewhere. In other words it is likely that the domain you are using to sign up has been used in an education account somewhere else
I would look at the article here: it could be a case you chose the school account option instead of the work account option
https://support.microsoft.com/en-us/office/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebbb1
If the error persists and you want a free teams account the recommended action is to sign up for a free outlook.com account, and then sign up for a free teams account using this new outlook.com address.
Hope that helps to clarify
Best, Chris
