Error : Classes Team creation - Did'nt find any matches

When a Teacher create a Classes Team, trying to add Students to the Team, result in error "We didn't find any matches. Talk to your IT admin about expanding the scope of your search." If he makes an...

justinsiegard
Oct 09, 2018
We are experiencing a very similar issue. Users can't even initiate a chat with users unless they have a past chat with that user or are both members of a Team already. I can't say for certain when this started but I know it was working about a month ago. It was just brought to my attention today.

I've opened a ticket with Microsoft. Still waiting on a response.

siegard1640

Copper Contributor

Feb 14, 2019

I just noticed this was listed as the "accepted solution" despite not offering any solution. In our case it turned out to be an extended service interruption with Teams. Even though Teams was working parts of the search functionality was not. Microsoft support wasn't much help, they insisted on trouble shooting my machine even after I explained all users were experiencing interment search issues. Sometime towards the end of the day after this all started Microsoft finally posted a service interruption in their portal.

Michal Golan

Copper Contributor

Jul 04, 2019

Hi siegard1640 ,

any resolution ? we are experiencing the same thing

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Error : Classes Team creation - Did'nt find any matches