Forum Discussion
Custom background option is not showing.
TheEarthIsFlatI would suggest checking the Teams Version it could be different than other users, besides check on the windows updates...
besides here is the manual way of setting up your custom background if the add new option is not showing...
To manually delete or add virtual backgrounds in Teams:
- Launch the File Explorer in Windows and add this location in the address/URL bar and press [Enter]:
%APPDATA%\Microsoft\Teams\Backgrounds - From here, you will see the pre-set backgrounds that you have worked with before in Teams. The Uploads folder is where you have your custom virtual backgrounds. So if you got a little bit excited about this option to add your own images and now you’ve changed your mind, you can remove them from the list that displays in the Teams Background settings.
- To delete the images you no longer want to work with, open the Uploads folder. Select and delete the images you don’t need. You can also copy in images to this folder as an alternative step for adding custom backgrounds.
- Close File Explorer when you’re done.
- Launch the File Explorer in Windows and add this location in the address/URL bar and press [Enter]:
I have established that my computer does not have a sufficiently up to date processor (a processor with AVX2 - required to operate background blur or images. Although you may get away with just AVX now) . I know this is the case because I use the same log in and versions on my laptop which works perfectly OK and is much more up to date than my PC!
Just to add - bizarrely I now find I can set the background option when accessing teams in browser - but enabling the change of background does NOT have any effect when using Desktop app even with same account...
Deleted and reinstalled app, have up to date version... nothing changes.
In the desktop app I can see the background options and the different choices, I can add a new background to the uploaded ones - I can enable and also click preview... but the background refuses to change -and I still have my camera view and the room behind me!
- is this still an issues or have you find a fix for it.
- i faced exactly same issue with the latest update on 2nd March 2022
- Can you mention a bit more about this issue you have having with Teams background, what version, and have you did reinstall and have cleaned up the registry and app logs and files.
