Forum Discussion
Video calls and screen share make Teams and Windows 10 unusable
24Plimlico, we are using Lenovo laptops and Microsoft Surface Pros in our company.
The Lenovo users don't have these problems, but the Surface users do.
I have the same issue: when in a video conference, it's nearly impossible to show something on a website (very slow waiting times)
This issue was recently reported in our Uservoice feedback forum. It would be great if you voted for it because the more votes something gets, the greater the priority Microsoft tries to give it (you can imagine the number of requests we get for features and fixes and we do our best to focus our resources where the customer need is greatest). https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40736056-microsoft-surface-pro-teams-kills-processor-spee
I will also reach out to our internal Teams engineering team and see if I can get a more immediate solution for you. I will post back here once I do. EDITED 7/23/2020: Please see the post by Emily Kirby on 7/23/2020 for the Microsoft program manager response.
ThereseSolimeno there are only 12 votes on the user voice thing. yet 800+ views of my post here. Microsoft need to look in to this, its getting ridiculous.
ThereseSolimeno Same here: we are slowly replacing Surface Pro with Lenovo here in the company; due to this issue with Teams.
PS: disabling GPU hardware acceleration seems to have helped a bit though.
ThereseSolimeno do you have any news for us? Your message happened one month ago and still no answers...
No I still have the same problem , only on Surface Pro's . Its dreadful its got to the stage now where we have replaced the surface pro with a Dell 5300 2 - 1 which works perfectly.
Had the same issue on my Surface pro. Was browsing on the internet and saw something about GPU and Surface Pro. Information was shared that the Surface Pro cannot handle the GPU request as GPU isn't sufficient enough. When I disabled GPU usage for Teams, it was performing a lot better, but still not as it should be.
I recently upgraded to a Dell 7300 (company policy, my wish was to upgrade to Surface Book 3), and Teams is performing a lot better!
Just to make sure it has something to do with the Teams client, did you tried the Teams Web client?Let me know the outcome on using the web client, and maybe switching off GPU usage is working for you as well 🙂
Kind regards and stay healthy,
Mitchell Bakker
Exactly the same issue for me as well.
Surface Pro 5th gen, it’s got progressively worse over the last few weeks. I just cannot screen share anymore without it crippling my whole machine.
Updated the surface driver pack, re-installed teams, cleared the teams cache, disabled GPU acceleration, no difference at all.
At first I wondered if it was my internet connection as I’m working from home these days, but it’s not that, I’ve tried it on and older Dell laptop I have, and it’s absolutely fine.
Last resort is to send it back to the Office for a re-build, I’m really out of options now.
Richie835I wouldn't waste your time re-building it. I have done that on a few surface pro's over the last month, and makes no difference with the Teams issue.
