Forum Discussion

Copper Contributor

Sep 06, 2020

Unable to text and call skype user from Teams

External user had been turn on and able to search the skype user and the skype user accept the invitation. However, when sending text an error (We ran into a problem sending this message. Try again l...

microsoft teams

HenryPhillipsNimbitech

Bronze Contributor

Sep 07, 2020

Hi hes_jk ,

Has external access been allowed on the recipient side?

https://docs.microsoft.com/en-US/microsoftteams/manage-external-access?WT.mc_id=TeamsAdminCenterCSH

Thanks

Henry

hes_jk
Copper Contributor
Sep 08, 2020
HenryPhillipsNimbitech

Hi Henry,

Yes. We allow external access and guest access. The skype user receive the invitation and click accept, however, MS teams still unable to send text or call the skype user.

FYI, we just sign up and like to ensure Teams is able to text/call/video call with skype user.
- HenryPhillipsNimbitech
  Bronze Contributor
  Sep 08, 2020
  Is this a Skype for Business user or Skype Consumer?
  
  Thanks
  
  Henry
  - hes_jk
    Copper Contributor
    Sep 08, 2020
    Testing with Skype Consumer now.