Forum Discussion
Teams calling does not have my city telephone numbers
I'm starting a new thread because I'm sure I'm not the only one, and google doesn't seem to churn much up in this arena.
We've run a pilot program here on teams calling and when we were trying to find numbers specific to our city we could only get numbers for a city 30 miles away. I know this isn't a big thing, but our campus is specific to a city it would be good if our caller ID reflected the city we were in.
Anyone else run into this and if so did you find a solution?
mdcarver05 If you haven't already, you can try opening a case with the https://pstnsd.powerappsportals.com/. Chances are good, however, that the third party providers providing PSTN connectivity to Microsoft simply don't have a Point of Presence in this area.
Look into https://docs.microsoft.com/en-us/microsoftteams/operator-connect-plan, or try contacting one of your local providers to see if they offer their own solution for providing voice connectivity in Teams through Direct Routing.
3 Replies
- Oh the days when the three digit prefix represented an area. In Atlanta we are covered by at least 4 area codes and you essentially only get numbers in the latest.
mdcarver05 If you haven't already, you can try opening a case with the https://pstnsd.powerappsportals.com/. Chances are good, however, that the third party providers providing PSTN connectivity to Microsoft simply don't have a Point of Presence in this area.
Look into https://docs.microsoft.com/en-us/microsoftteams/operator-connect-plan, or try contacting one of your local providers to see if they offer their own solution for providing voice connectivity in Teams through Direct Routing.
- Originally I had opened a case and they were not able to help. I will check out operator connect.
