Forum Discussion

Copper Contributor

Feb 04, 2022

Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots

We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black ...

microsoft teams

User Interface

JohanB923

Copper Contributor

Jul 01, 2022

Hi Michael_Z10

Thank you for this information, I wanted to reset factory the MTR following Microsoft's procedure and Lenovo's, it was working just before that.

Now the Team App starts but black screen after the loading circle.

I installed 27.20.100.8935 version, same issue.

Then i installed the version you advice, same issue.

I do not see any way to resolve this.

Team is at version 4.12.138.0

Windows at version 21H2 19044.1806

I reinstalled 4th times the MTR...

Is anyone still having this issue?

THank you

Johan

Michael_Z10

Copper Contributor

Jul 01, 2022

JohanB923

Hi Johan yeah I ended up having an issue a week later after my post. Tried everything that was recommended by Logitech and Microsoft. In the end I had to reset the unit. So to cut a long story short. I gave up with both Logitech and Microsoft, installed a 3rd party software called Deep freeze, that prevents any changes being made to the os, and on restart the system returns to the exact state it was in when the hard drive was "frozen". Been 3 weeks and I haven't had any issue with the system since. I will schedule to push updates this week coming to keep the system complaint.

Not sure if this helps, but it worked for me until one of the manufacturers can provide a proper support guide.