Forum Discussion
Cannot download teams meeting recording
Hi, Our organisation doesn't use Stream. After I recorded the meeting, I got the following message: "Recording failed to upload to Stream:". The Download button doesn't seem to work so I cann...
Did you have a similar issue? With error message: Recording failed to Upload
No possibility to get the video file. Checked in SharePoint, Streams, OneDrive. Is there any other place where the video can be found?
Hi, just recently there was an incident that affected Teams meeting recordings. So if this is an isolated issue you know why this happened. Your best shot in this case is to either ask your administrator to use this tool https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/admin-self-help-diagnostics or ask your admin to open a support ticket with Microsoft to get the recording.
- You need Microsofts help for this, not the partners. Have your admins or the partner create a support ticket with Microsoft from withing M365 admin center and provide the meeting details and meeting link in that ticket too.
- Unfortunately, the administrator tried recommendations from the article but without success, asked our IT partner in Switzerland, they checked MS365 tenant for temporary files and stuff but did not find anything... We lost a very important record, as an employee who made a presentation already doesn't work with us and we lost any possibility to recover the information...
Thanks for the quick reply! We'll try and let you know about the result