Forum Discussion
Ticketing Solution
Hello -
I've linked my customer tenant and mssp tenant with azure lighthouse, and I have access to my customer's defender for endpoint instance.
Next - I need to configure a ticketing solution for me as the mssp to manage customers and integrate with log analytics/sentinel/defender.
What is recommended? Thanks.
- Hi
I think you can use this list to see what is the best ITSM solution for you
https://www.gartner.com/reviews/market/it-service-management-tools.
You may know that ITSM connector is avalable only for :
ServiceNow
System Center Service Manager
You need to find an ITSM that can handle Azure Event Hubs so you can leverage webhook alerts like this : https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-azure-event-hubs/- Hello Bodji,
For the most efficient ticketing solution technology and customization, would it be best to implement opsgenie with another ticketing solution?
I see that Zendesk links with Opsgenie.
Is opsgenie needed, or are there other ITSM that will do everything Opsgenie is offering.
I'm confused - thank you .
Should I be looking into azure event hubs and a ticketing solution?
Or Azure event hubs + opsgenie + ticketing solution.
I'd like to know what's needed to run successful MSSP with incident alerting/customization, from there I can dive into the technology and configure.
