Forum Discussion
SNOW Logic App Connector
GaryBushey Let me kind of rephrase this.
So in the SNOW connector, specifically Create Record, I'm referring to the Record Type field. In it, there's an Events record type that I need to have the Sentinel incidents go to due to how we have SNOW configured. However, I've been running into issues having logic app send details to that specific record type.
Reading through the documentation and some of the blogs, others have it set up to send to the SNOW Incidents record type. When I tried sending the Sentinel incident details to that record type, it worked. So my question is, is it possible to send it to the Events record type. We have a lot of automation and correlation rules set up in SNOW on the Events record type so it would need to send the details there as opposed to the Incident record type.
Hopefully that makes sense!
we're also writing Sentinel Incidents to the Incident table (we don't use the Events table as such) however I've just tested the 'event' record type on our Dev system and it created an event record within the ecc_event table without issue.
You may want to check that the ServiceNow roles you have assigned to the account that the logic app is using to create the incidents/events has sufficient permissions on the events table.
Hope that helps