Forum Discussion
assigning sentinel incidents to users within managed tenant
I am running MSSP service and I have onboarded clients via lighthouse, hence I do not have direct access to users within client entra id.
As part of my Incident Response service there are few incidents that i want to assign to client so that they could work on them. Unfortunately i cannot see any of their users when I look for assigning the incidents
Hence I want to know the possibility of assigning the incidents
3 Replies
- Have been able to resolve this issue by creating an automation rule
Hey ankurnnd0503
Have you tried to assign Helpdesk Administrator or any such identity role within your Azure Lighthouse permissions structure
This will give you the ability to assign incidents to users in there tenancy
See this link https://learn.microsoft.com/en-us/microsoft-365/lighthouse/m365-lighthouse-overview-of-permissions?view=o365-worldwide as a reference
- I am using Azure lighthouse and the article is for M365.
However I have been able to resolve the issue by creating an automation rule using Automation Rule
