Forum Discussion

hnicolaisen's avatar
hnicolaisen
Copper Contributor
Jun 10, 2020

Search vertical for Servicenow connector not returning any results

I've setup and configured the connector for Servicenow. I've also created the vertical and result type. I can see more than 800 articles has been indexed, but on the result page nothing is returned. ...
CG-1717's avatar
CG-1717
Brass Contributor
Sep 11, 2020

hnicolaisen did you get to solve this issue?. I am experiencing exactly the same!

jaisanth's avatar
jaisanth
Icon for Microsoft rankMicrosoft
Sep 16, 2020

CG-1717 hnicolaisen One more reason the search results may not show up is if the connection instance to which the vertical is mapped is not proper. Ensuring the vertical and result type map to the correct connection instance would help resolving the issue.