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- Latest from Msft.
“Title: Problems accessing Microsoft Search analytics User Impact: Admins may not be able to access any new analytics from The Analytics page within the Microsoft Search Settings. More info: Data since August 30, 2019, may not be available for access. Current status: The fix has saturated the affected infrastructure and the underlying problem has been fixed. Given the excessive amount of data that the analytics portal will be processing, it may take over two weeks to see full impact mitigation. We’ll be monitoring situation and providing optimization updates to speed up this process, if possible. Scope of impact: This issue may potentially affect any admin attempting to access the Analytics page within Microsoft Search Settings. Start time: Friday, August 30, 2019, at 7:00 PM UTC Estimated time to resolve: We expect to see impact mitigation by Sunday, October 13th, 2019. Root cause: A subset of infrastructure was consuming additional memory, causing our automated recovery system to restart the infrastructure too frequently. Next update by: Thursday, October 3, 2019, at 9:00 PM UTC.”
Thanks for the response, yes you are correct. It is odd as I see on the impression chart October 11th 2018 as the only date when an impression count was captured. Several search queries have been run since then along with the creation of a Question and Answer and a bookmark which have also been leveraged during search queries. I can see the count for bookmarks and Q&A go up but the chart and top search queries do not seem to reflect that activity.
Hello Juan,
Thanks for finding this missing data and also providing details.
We also identified an issue which is delaying the dashboard refresh. This will likely be rectified in the coming week.
The Top queries is a result of multiple users using the product over time. Please continue to setup MSiB and refer to the User adoption guide for Microsoft Search in Bing to increase adoption.
Thank you, will wait then as of yesterday i still did not see anything showing up on the dashboard. Thanks
You are correct to see that the dashboard has not refreshed.
The bug which has stalled the process has been fixed, but the backlog of data refresh is taking more time than anticipated.
Please continue using and setting up Microsoft Search in Bing and let's check again in few days.
Hello
Just wondering if there is still an issue with this? Our top search queries have not updated since 7/16/2019. How often should they be refreshing please?
Jenny
Thank you, will wait then as of yesterday i still did not see anything showing up on the dashboard. Thanks
