Forum Discussion
No results coming back from search in SharePoint Online
I have a client with a SharePoint communication site that is used as a document repository where the search results are bringing back nothing. There are 1.8 million files in the library. It has been almost a month since the files were migrated to SPO. We tried a query using the SharePoint Search Query Tool which brings back results, but doing a search on the library or the site brings back zero results.
How do I troubleshoot this situation? I have already checked to be sure that the appropriate columns are being indexed and have been since the files were added last month. I don't want to reindex the library if I can help it since there are so many files in there. Is there anything I can do other than have my client submit a Microsoft support ticket?
4 Replies
Hi Karen,
I guess you used the Path managed property in the SharePoint Search Query Tool to verify that you can search the content?
And the search results that fails, it is from the search box in the suite bar (aka Microsoft search)?
Everybody has this issue, and it is isolated to just this library?
But yes, it sounds like you will have to submit a support ticket or book a SharePoint Search expert
Yes KasperLarsen
We tested and received results using the SharePoint Search Query Tool and nothing from the Search box for everyone. We did submit a support ticket last week and were asked to reindex the library. Very frustrating as this is going to take a long time.
Reindex is the standard response on page one of the MS Support cheat sheet, even in cases where the indexer doesn't pick up new content.....
And the best part is that you will not even be able to check if the reindexing is complete. Get-PnPSearchCrawlLog might give you some indication, but no definitive answer.
