Forum Discussion
pezzin
Feb 28, 2017Iron Contributor
Delve disappeared after switch to E5
Hi, I just switched my E3 plan to an E5 and unfortunately my Delve is gone. If I visit the URL manually I can access it but it's empty. Wasn't it supposed to be included in the E5 plan anyway? Than...
Guy Johnson
Feb 28, 2017Iron Contributor
I had this happen once and I removed the license and reassigned it and it all came back
pezzin
Feb 28, 2017Iron Contributor
This is a nice tip. How fast do you wait between the removal and the reassignment? Isn't it "dangerous" to do it? Will you lose access to your data or something?
- Guy JohnsonFeb 28, 2017Iron Contributor
No - I turned off the license; closed the "license tab"; re-opened and assigened the license again. Things then worked.
So basically turn the license off then back on
- Guy JohnsonFeb 28, 2017Iron Contributor
It's not Delve but the MyAnalytics
- pezzinFeb 28, 2017Iron ContributorBut MyAnalytics is part of Delve, right? In any case, I just tried as you suggested, to see if it works... I'll keep you posted.