Forum Discussion
Delve disappeared after switch to E5
Hi, I just switched my E3 plan to an E5 and unfortunately my Delve is gone. If I visit the URL manually I can access it but it's empty. Wasn't it supposed to be included in the E5 plan anyway? Than...
Thanks Cian. The licence was assigned in the same step, otherwise I was afraid I could lose access to my mail. Everything went smoothly except this single product.
As you suggest, I'll wait a bit and see what happens. The change was made yesterday, so I hope today was already fixed... :(
Thanks,
Christian
I think this change should be seamless, you shouldn't have lost access to Delve. When we switched over some accounts from E3 to E5 we didn't notice anything like this. By the way, is Delve definitely not listed in the 'ALL' section of the app launcher?
Depending on how patient your feeling, you might want to log a new service request about this, if it doesn't come back soon.
- Nope, Delve is not listed in the All section... :(