Forum Discussion

Iron Contributor

Feb 28, 2017

Delve disappeared after switch to E5

Hi, I just switched my E3 plan to an E5 and unfortunately my Delve is gone. If I visit the URL manually I can access it but it's empty. Wasn't it supposed to be included in the E5 plan anyway? Than...

Delve

Cian Allner

Silver Contributor

Feb 28, 2017

Could be a longshot but was the licence assignment done in one step? Was the E3 removed and the E5 added before saving the change? This may be a temporary issue either way.

You shouldn't lose anything going from E3-> E5, in fact, you should get the extras like MyAnalytics.

pezzin

Iron Contributor

Feb 28, 2017

Thanks Cian. The licence was assigned in the same step, otherwise I was afraid I could lose access to my mail. Everything went smoothly except this single product.

As you suggest, I'll wait a bit and see what happens. The change was made yesterday, so I hope today was already fixed... :(

Thanks,

Christian

Cian Allner
Silver Contributor
Feb 28, 2017
I think this change should be seamless, you shouldn't have lost access to Delve. When we switched over some accounts from E3 to E5 we didn't notice anything like this. By the way, is Delve definitely not listed in the 'ALL' section of the app launcher?

Depending on how patient your feeling, you might want to log a new service request about this, if it doesn't come back soon.
- pezzin
  Iron Contributor
  Feb 28, 2017
  Nope, Delve is not listed in the All section... :(