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Heidi Connor's avatar
Heidi Connor
Copper Contributor
Jan 17, 2020
Solved

Any tips on getting Floor plans to work?

I've uploaded floor plans for the first floor of one of our buildings. The import went fine, it tells me it sees a count of 35 people (which is correct), but nothing happens on the user cards in my B...
  • RahulSrivastava's avatar
    RahulSrivastava
    Feb 24, 2020

    Mirek_N The labeling is correct in the DWG file. Can you do the following:

     

    1. Mark 10 or more rooms with room labels. Something like ST-10., ST-11 ... ST-20.
    2. Update office locations of 10 or more AAD users with B1/ST-10, B1/ST-11, ... B1/ST-20.
    3. Check whether the changes have reached MS Search. It might take upto 8 days.
      1. To check, open office.com and search for the person with the locations in (2). If the updated address shows up, it will work.
    4. Now upload the floor plans.
RahulSrivastava's avatar
RahulSrivastava
Icon for Microsoft rankMicrosoft
Jan 20, 2020

Heidi Connor it usually takes about 48 hours for the floor plans to get published to Microsoft Search endpoints (Office, SPO and MSB).

Heidi Connor's avatar
Heidi Connor
Copper Contributor
Jan 21, 2020

Thanks RahulSrivastava. That's good to know. It's been over 96 hours now and the maps are still not showing on the user cards in Bing search results. Frustrating, since I'm not getting an error on import, I'm not sure what to look at for troubleshooting.

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