microsoft hello pin in need of rest is there a way to hard rest it??

Method 1: Reset PIN from Windows Settings (All editions)

Works for Windows 11 Home, Pro, and Enterprise

Requires that you are already signed in

Steps

Open Settings

Go to Accounts

Select Sign‑in options

Under Ways to sign in, select PIN (Windows Hello)

Click Change PIN

Verify your identity (password, MFA, or security key)

Enter a new PIN

Click OK

Notes

PIN complexity (length, digits only, etc.) is controlled by:

Home / Pro: local policy defaults

Enterprise: Intune or Group Policy

PINs are device‑bound, not synced between devices

Method 2: “I forgot my PIN” from the sign‑in screen

Best option if you can’t log in

Windows 11 Home

Steps

At the Windows sign‑in screen, select Sign‑in options

Choose PIN

Click I forgot my PIN

Sign in with your Microsoft account password

Complete verification (email / SMS / authenticator)

Create a new PIN

 No admin required

Internet connection required

Windows 11 Pro

Same steps as Home unless the device uses a local account.

If using a local account

You must know the local account password

If the password is unknown, skip to Method 4 (NGC reset)

Windows 11 Enterprise (Entra ID / Azure AD joined)

Steps

Select I forgot my PIN

Authenticate using:

Entra ID password

MFA (if required)

Device checks policy compliance

Set a new PIN

Method 3: Remove PIN from Settings (Home & Pro only)

 Often blocked in Enterprise

Steps

Settings → Accounts → Sign‑in options

Select PIN (Windows Hello)

Click Remove

Confirm with password

Re‑add PIN if desired

Note: Enterprise devices typically disable PIN removal via policy.

Method 4: Reset PIN by deleting the NGC folder (Advanced)

 Works for Home, Pro, Enterprise

Requires local administrator access

Use this only if other methods fail.

Steps

Boot into Safe Mode

Hold Shift

Select Restart

Choose:

Troubleshoot → Advanced options → Startup Settings → Restart

Press 4 (Safe Mode)

Take ownership of the NGC folder

Open Command Prompt (Admin) and run:

BAT

takeown /F C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /R /D Y

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /T

Delete the contents of the folder

BAT

del /s C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC\*

Show more lines

Do not delete the NGC folder itself—only its contents.

Reboot normally

Restart Windows

Sign in with password

Go to Settings → Accounts → Sign‑in options

Create a new PIN

What this does (important)

Clears TPM‑bound PIN keys

Forces Windows to regenerate Windows Hello credentials

Does not affect passwords or BitLocker

Enterprise‑specific considerations

Intune / MDM policies

Device configuration → Identity protection

Windows Hello for Business

PIN length

Complexity

PIN expiration (rare but possible)

Common reasons PIN reset fails

Device not compliant

TPM attestation failure

Offline during reset

WHfB set to Required, but enrollment incomplete

Logs to check

Plain Text

Event Viewer -> Applications and Services Logs -> Microsoft -> Windows ->HelloForBusiness