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mhmmdrn's avatar
mhmmdrn
Copper Contributor
Feb 13, 2024

ZAP Failed to move the messages

Hi Community,   we are getting for two weeks a lot of "Messages containing malicious entity not removed after delivery" Alerts, which i could not understand the reason. In Email Entity it says "ZAP...
Eric_H's avatar
Eric_H
Iron Contributor

mhmmdrn 

 

Same issue for us, lots of failures with the ZAP messages in the last few months.  Please post here if you find more information.  Probably need to open a Microsoft support ticket, but I simply don't have the patience for that right now.  

 

 

theclaz77's avatar
theclaz77
Copper Contributor
Mar 29, 2024

Eric_H 

 

Could be due to a safe list, ExO rule, etc that takes precedence over ZAP.

  • Eric_H's avatar
    Eric_H
    Iron Contributor
    Apr 17, 2024

    theclaz77  don't think so in this case.  No other ExO rules show as applied.  In some cases, the same email that went to multiple people could fail a ZAP for just one user.  Seems to have gone away in the last few weeks so I think it was Microsoft server issues.  

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