Forum Discussion

Copper Contributor

Feb 13, 2024

ZAP Failed to move the messages

Hi Community, we are getting for two weeks a lot of "Messages containing malicious entity not removed after delivery" Alerts, which i could not understand the reason. In Email Entity it says "ZAP...

Eric_H

Iron Contributor

Feb 29, 2024

mhmmdrn

Same issue for us, lots of failures with the ZAP messages in the last few months. Please post here if you find more information. Probably need to open a Microsoft support ticket, but I simply don't have the patience for that right now.

theclaz77
Copper Contributor
Mar 29, 2024
Eric_H

Could be due to a safe list, ExO rule, etc that takes precedence over ZAP.
- Eric_H
  Iron Contributor
  Apr 17, 2024
  theclaz77 don't think so in this case. No other ExO rules show as applied. In some cases, the same email that went to multiple people could fail a ZAP for just one user. Seems to have gone away in the last few weeks so I think it was Microsoft server issues.