Forum Discussion
alex_ase
May 24, 2023Copper Contributor
My emails are being quarantined by Office 365 and I need help
I am having really bad issue. We use Google Business for email and Sendgrid SMTP service via our ERP Odoo to send transactional emails. But since last week all of the customers and supplier...
- May 30, 2023
It looks like it really was a DMARC issue.
DMARC takes a couple of days to kick in. On Friday i did some more tests that did not go through and all of a sudden all of the tests went through over the weekend which coincided with the DMARC being 100% authenticated.
So lesson learned, make sure you have a SPF, DKIM, and DMARC on your DNS.
Thank you for chiming in !
gpalma
May 24, 2023Copper Contributor
Is it worth considering that your domain is on a blacklist for whatever reason? Being someone who works with spam filtering a lot, sometimes domains within an e-mail signature can become put on a blacklist which then is rejected by the receiving mail server. An easy way to check is by visiting mxtoolbox.com and typing in your domain under the "blacklist" section.
I've had an instance before where one of my OWN clients (sending e-mail server being Exchange) was blacklisted by Office365 and we were NOT able to send e-mails out to anyone. Exchange looked at its own tenant and considered them potentially malicious (usually to shut down users that are potentially compromised). I believe someone reported them as spam to Microsoft, but I was actually able to quickly redact this blacklist on the admin-side of things for Microsoft Defender. Try the first portion of this response and see if it helps.
I've had an instance before where one of my OWN clients (sending e-mail server being Exchange) was blacklisted by Office365 and we were NOT able to send e-mails out to anyone. Exchange looked at its own tenant and considered them potentially malicious (usually to shut down users that are potentially compromised). I believe someone reported them as spam to Microsoft, but I was actually able to quickly redact this blacklist on the admin-side of things for Microsoft Defender. Try the first portion of this response and see if it helps.
alex_ase
May 24, 2023Copper Contributor
could the issue be that allsecurityequipment.com does not have a dmarc ?