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jleroux's avatar
jleroux
Copper Contributor
Feb 02, 2024

How to recover email from the Quarantine

Good morning everyone,

 

I delete an important message from the Quarantine 2 days ago, and I try to recover it.

When I Deleted it, I did't choose to "Permanently delete the message from the Quarantine" option.

So I figure out, it is a soft delete !

 

Did some research. According to https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/quarantine-admin-manage-messages-files?view=o365-worldwide 

 

In the Delete (n) messages from quarantine flyout that opens, use one of the following methods to delete the message:

  • Select Permanently delete the message from quarantine and then select Delete: The message is permanently deleted and isn't recoverable.
  • Select Delete only: The message is deleted, but is potentially recoverable.

 

Question is : "potentially recoverable ?". How can I do that. Did not find any documentation.

Thank you very much,

jasmin

2 Replies

  • Joe Stocker's avatar
    Joe Stocker
    Bronze Contributor
    You can recover the deleted email in PowerShell using this method
    https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/recover-deleted-messages
    There are several other methods to recover deleted items including:
    Content Search, eDiscovery, Advanced eDiscovery, Recover deleted items in Admin Center.
    Reference: https://learn.microsoft.com/en-us/answers/questions/325651/litigation-hold-how-to-recover-deleted-messages
  • I'm not aware of any method to do that via the UI or PowerShell. Best open a support case and ask.

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