Forum Discussion
Emails being accepted by large organisation
Hi I have to interact regularly with a large UK public sector organisation. Unfortunatley, a number of my emails (and those of my colleagues that have the same domain name) end up in spam folders ...
Hi
Many thanks for your helpful reply.
The problem only occurs with the one organisation so I think you earlier suggestion that it is due to the security policy of the single organisation might be the route cause of the problem. Could it be to do with the spam filter because once a few emails have been exchanged between a recipient and myself the emails go through fine. I have tried the mail-tester .com you suggest above and the email came back as 8.9/10 and not blacklisted.
I understand the argument for not using safe senders lists but Microsoft says that malware emails will be stopped so is that re-assurance distrusted?
Many thanks for your helpful reply.
The problem only occurs with the one organisation so I think you earlier suggestion that it is due to the security policy of the single organisation might be the route cause of the problem. Could it be to do with the spam filter because once a few emails have been exchanged between a recipient and myself the emails go through fine. I have tried the mail-tester .com you suggest above and the email came back as 8.9/10 and not blacklisted.
I understand the argument for not using safe senders lists but Microsoft says that malware emails will be stopped so is that re-assurance distrusted?
Yes. Even if senders and sender domains are added to safe list, if emails are detected as Malware or High confidence phish ,they will be blocked. But since this is happening for a single organization and not all emails to recipient are getting blocked this is possibly because of some security policies blocking for example any particular Attachment extensions, URL/URL domains, IPs etc. Best way to figure out will be contacting recipient organization's IT team since you are not receiving NDRs.
As you mentioned emails go through once communication is established. This happens when O365 mailbox intelligence blocks emails for Impersonation or Spoof protections. In these cases it is best recommended to set up your SPF, DKIM and DMARC authentications accurately.
As you mentioned emails go through once communication is established. This happens when O365 mailbox intelligence blocks emails for Impersonation or Spoof protections. In these cases it is best recommended to set up your SPF, DKIM and DMARC authentications accurately.
- Many many thanks for your help. Much appreciated