Any way to add comments or notes to an item in Quarantine?

Question

Hi,&nbsp;We have multiple Quarantine admins in our organization.&nbsp;The admins work across different time zones and act on the Quarantined emails.&nbsp;Currently we don't know if an email was already attended by another admin.&nbsp;I would like to know if there is a facility to add comments/notes for each item in the Quarantine, so that if one of the admins worked on a particular item he/she can add a simple note to it.

vasilmichev · Answer

Afaik no. There is no description/notes field, and the only way to "tag" emails is by recipient.

faithebenezeroquong · Answer

we audit every action that is taken by an Admin on the quarantine console in their audit logs. does this help?

maxsmile8 · Answer

Thanks for the tip. How and where should we conduct the audit?

faithebenezeroquong · Answer

please see here: https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-track-whom-of-admins-released-email-from/3331618f-9a97-460b-935a-de839b1f2566

maxsmile8 · Answer

Thank you very much.This audit tool will help us find the released messages from Quarantine. (satisfies one part of our requirement). The only challenge I see here is matching the "Item ID" from the audit result to the actual email released.Challenge #2Our business blocks repeated spammers even from the Quarantine, we do this using mail flow rules (block emails, domains, keywords etc) and connection filter to block IPs.Is there a way to also audit connection filter and mail flow rules?

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Any way to add comments or notes to an item in Quarantine?

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