Forum Discussion

GeorgeBarron's avatar
GeorgeBarron
Copper Contributor
Oct 31, 2024

Add "Add Sender to Safe Senders" button to quarantine email

We're really liking the email filtering with Defender for Office overall, and the quarantine emails are great (if maybe a bit too spaced out), but one feature that really feels missing is an "Add to Safe Senders" button for end users.

 

I understand they can do it by actually going to the quarantine page if they know where to look, but most of our users never actually do that. It would be amazing to have the option next to "Review Message" and "Release" to "Add to Safe Senders." We often get users submitting tickets to our help desk to ask for addresses to be whitelisted (which also isn't best practice generally), and they don't really understand that they can just add the sender to their own Safe Sender list.

 

I think this would be a massive boost to the user experience and quality of the product- hope the product group will consider it. Thanks

  • ExMSW4319's avatar
    ExMSW4319
    Steel Contributor
    Can you obtain the same effect by training them to use the Report Message button Not Junk option in Outlook? That might involve some policy changes, and I believe it cannot override "high confidence" verdicts. I suppose it depends on why the messages are going to the hosted quarantine to begin with.
    • GeorgeBarron's avatar
      GeorgeBarron
      Copper Contributor

      ExMSW4319 I don't think that works, or at least not the way we want it to. If it's in quarantine already, they'd have to release it first and then mark it not junk, as the quarantine message doesn't give an option for this.

    • GeorgeBarron's avatar
      GeorgeBarron
      Copper Contributor

      VasilMichev Thanks for the reply. Guess I was confused because I followed a Microsoft "Give product feedback" link directly to this forum.

Resources