Forum Discussion
Unified Label not recognized in SharePoint
Hi, would you be able to share some screen shots of how you created your MCAS file policy please and I will see if I can reproduce the policy in my tenant to see how it responds.
PeterRising Thanks. A screen shot showing the policy is now attached. Basically, the policy specifies a folder in SharePoint and it will automatically apply a sensitivity label to every file under that folder.
So, I recreated your policy and the label auto applies. However, when I try and open an existing file in the SharePoint Online library in the browser, I get this message;
And if I try and open in the Word app I get the following;
Is this the same as what you are seeing?
Weirdly though, if I create a new file in the library, the policy matches and I can continue to access the document.
PeterRising Yes, I encountered the same first error screen (IRM warning). But I didn't encounter the 2nd warning screen. Can you open the document in Word for the web for co-authoring?
No, I am unable to open the document in Word Online. As I said, this document existed already in the doc library before I created the MCAS file policy. If I now create a new doc, it works as expected. Very strange.
I'm going to play around with this some more. In the meantime, I would recommend opening a Microsoft support case to see if they can advise on this behaviour.