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Forum Discussion

SathishKumarPatchaiappan

Copper Contributor

Nov 03, 2020

Unable to admin Quarantine a file in MCAS

Hi Team, We have created a basic file policy to have admin quarantine enabled but it doesn't work. When I go to the file under MCAS and do a manual admin quarantine its says Task failed . Any sugg...

Cloud App Security

Sarahzin_Shane

Microsoft

Nov 05, 2020

Hi SathishKumarPatchaiappan!

A couple questions: Do you have the folder set up in settings? Is the file currently labeled? Lastly, is it a file in SPO?

Thanks!

takinbo320
Copper Contributor
May 12, 2021
Sarahzin_Shane I have experienced the same issue, it gives the status "Failed: Internal error occurred" do you have any suggestions as to why this is happening?

Thanks

Resources

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MCAS","id":"message:1848197","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:315219"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MicrosoftDefenderCloudApps"},"conversation":{"__ref":"Conversation:conversation:1848197"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1848197"},"body@stripHtml({\"truncateLength\":200})":" Hi Team, We have created a basic file policy to have admin quarantine enabled but it doesn't work. When I go to the file under MCAS and do a manual admin quarantine its says Task failed . Any sugg...","body@stringLength":"230","rawBody":"

Hi Team,

We have created a basic file policy to have admin quarantine enabled but it doesn't work. When I go to the file under MCAS and do a manual admin quarantine its says Task failed . Any suggestions ?

","kudosSumWeight":0,"postTime":"2020-11-03T01:52:52.457-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Cloud App Security","text":"Cloud App Security","time":"2016-09-06T12:09:26.830-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1848197_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1261},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi Team,

We have created a basic file policy to have admin quarantine enabled but it doesn't work. When I go to the file under MCAS and do a manual admin quarantine its says Task failed . Any suggestions ?

"},"Conversation:conversation:1848197":{"__typename":"Conversation","id":"conversation:1848197","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1848197"},"lastPostingActivityTime":"2021-05-12T04:24:02.170-07:00","lastPostTime":"2021-05-12T04:24:02.170-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:1848197":{"__typename":"ModerationData","id":"moderation_data:1848197","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1848197_1":{"__typename":"Revision","id":"revision:1848197_1","lastEditTime":"2020-11-03T01:52:52.457-08:00"},"ForumReplyMessage:message:1858852":{"__typename":"ForumReplyMessage","id":"message:1858852","conversation":{"__ref":"Conversation:conversation:1848197"},"author":{"__ref":"User:user:708110"},"revisionNum":1,"uid":1858852,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftDefenderCloudApps"},"subject":"Re: Unable to admin Quarantine a file in MCAS","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1858852"},"parent":{"__ref":"ForumTopicMessage:message:1848197"},"body":"

Hi SathishKumarPatchaiappan!

A couple questions: Do you have the folder set up in settings? Is the file currently labeled? Lastly, is it a file in SPO?

Thanks!

","body@stringLength":"529","rawBody":"

Hi !

A couple questions: Do you have the folder set up in settings? Is the file currently labeled? Lastly, is it a file in SPO?

Thanks!

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Unable to admin Quarantine a file in MCAS","moderationData":{"__ref":"ModerationData:moderation_data:2348216"},"body":"

Sarahzin_Shane I have experienced the same issue, it gives the status \"Failed: Internal error occurred\" do you have any suggestions as to why this is happening?

Thanks

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