Forum Discussion
Whom to report when several days after a 'file submission' displayed status is 'In progress'...
I have the same problem when I submit several samples. Most of them are undetected miners.
Microsoft said detection for them is included in their PUA protection feature, but actually no detection for them is included. After a while, the problem occurred and I lost my access to the details.
My apologies for being unable to update this thread earlier and anyway many thanks for sharing your experience too.
Since yesterday I've been able to check that status of my issue is still 'In Progress' and thus has remained unchanged since Sat 29 Jun when I created it.
Was your Sat 6 July issue already fixed ?
P.S. ITMT I've also already left some more messages via same 'Provide feedback' smiley icon from my submission history page, while also hoping that someone may finally catch them and since I've also verified that properly contacting MS Support about a Submission ID created from 'Microsoft Security Intelligence' -> Submissions -> 'Submit a file' seems quite uneasy so I've also tried to provide additional feedback via a small 'Give us feedback' option that I found available after my 'Sign In' and selecting 'Contact Microsoft' (but in lower side of page just right above bottom option items 'What's new', 'Microsoft Store', 'Education', 'Business', and just immediately above 'Developer & IT', 'Company') while also confirming what I verified (that no clear MS Support option really seem available for issue I've experienced and described above).
Regards
Rob