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RushMamun's avatar
RushMamun
Copper Contributor
Feb 05, 2025

Website reported as unsafe on Microsoft Edge but no malware found on any scanners

Hi our website https://coastalgolf.ca/ hosted on shopify. Recently we've noticed our website getting blocked on Microsoft Edge browser.

Our development and security team confirmed there are no malicious issues.

>We've checked other security scanners, no malicious issue found.

We've checked Google search console and Bing search console, no security issues found.

Submitted Feedback to Microsoft using the form almost 2 weeks ago, but no reply or initiative found.

No issues found on SSL certificates.

No issues found on MXtool Blacklist.

 

How can we resolve this? It's affecting our bussiness.

  • luchete's avatar
    luchete
    Iron Contributor

    As the issue seems to be related to Microsoft Defender SmartScreen, I've also found this faq to give you some more details regarding the type of certificates or best practices that Microsoft is evaluating (sligthly different scenario but the same output) : 

     

  • luchete's avatar
    luchete
    Iron Contributor

    Hello RushMamun!
    This is a tricky one, as it can be caused for many reasons. 

    First of all it is still happening: 

    For sure Microsoft Edge might be flagging your site due to a false positive or a past security issue. Since you've already checked security scanners and consoles, I dont know if you tried requesting a review directly through the Microsoft Edge Safe Browsing portal.

    https://www.microsoft.com/en-us/wdsi/filesubmission

    You can submit a request there for manual review and resolution.

    Additionally, I've checked your site to ensure that it has a clean reputation on services and looks good and confirm that there are no past reports that could be causing this. Here you have some of the screenshots: 

     

     

    I've left feedback too as reporting it as a safe site.

    Conclusion: It seems that you should go straight with Edge Support team to see why they are having this issues. And you should try to contact them trough the link I've left in the beginning

    Hope it helps! 

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