Forum Discussion

watercoold's avatar
watercoold
Copper Contributor
Mar 22, 2022
Solved

Modern Unified MsSense.exe and CPU/disk usage on 2012 R2 after March updates

After updating servers this month, the 2012 R2 that have the ATP modern unified solution agent are seeing a massive increase in disk and cpu activity. Process monitor revealed that MsSense.exe is agg...
  • melgendy330's avatar
    melgendy330
    Aug 10, 2022

    I had the same issue after upgrading to the Unified Agent and updating the Sense client to 10.8048.22439.1065. Updating to - KB5005292 (Version 10.8049.22439.1084) seems to have fixed it for me. You can get the updated Sense Client from https://www.catalog.update.microsoft.com/Search.aspx?q=KB5005292

    and verify that Client has updated by running the following PowerShell command

    Get-WinEvent -FilterHashtable @{ProviderName="Microsoft-Windows-Sense" ;ID=1}

     

Kenneth van Surksum's avatar
Kenneth van Surksum
Copper Contributor
May 13, 2022

Hi there,

 

I just did an enrolment on Windows Server 2012R2 and I'm also experiencing this issue. the KB has been installed and MsSense.exe is on 10.8048.22439.1065 

 

 

Any updates on this issue?

 

/Kenneth

Ciyaresh's avatar
Ciyaresh
Brass Contributor
May 13, 2022
Check if the diagtrack service is disabled. If it is, enable on all servers and set it to auto load when system starts.
  • Kenneth van Surksum's avatar
    Kenneth van Surksum
    Copper Contributor
    May 13, 2022

    Thanks for the quick response all.

     

    Ciyaresh Verified, service is running on all servers and set to automatic

    Paul_Huijbregts I'll advise my customer to create a support ticket

     

    /Kenneth