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CaptainCSO's avatar
CaptainCSO
Copper Contributor
Oct 25, 2023

Defender for Endpoint - Phone Support

Hi everyone,

 

The company I work for is looking at modern EDR options. A sales rep who was presenting options recently told our security team that if we go with Defender for Endpoint that Microsoft will only provide escalated phone support for two versions behind what's current. This didn't sound right at all to me and according to the supported versions page I see a large list of supported operating systems.

 

Can someone please confirm if this is true or false? is this as simple as if it's listed in the supported versions list we'd be able to get phone support? Minimum requirements for Microsoft Defender for Endpoint | Microsoft Learn 

  • SABBIR_RUBAYAT's avatar
    SABBIR_RUBAYAT
    Iron Contributor
    Nov 30, 2023
    I have worked with there premier support team . Based on my experienc Microsoft support is quite amazing . You take trial and test yourself . far better than others . When you compare better compare free support with free support and paid support via paid support
  • BillClarksonAntill's avatar
    BillClarksonAntill
    Iron Contributor
    Nov 30, 2023

    Hey CaptainCSO 

     

    Microsoft will online support whats listed here

     

    Phone, Email or otherwise. If the OS isnt listed there they wont support it, or they will recommend you upgrade to a more modern OS

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