Forum Discussion
Defender ATP Support
I'm disappointed, but not surprised, to find that the support experience for the Defender ATP product has not improved in the last 6 months. I would seriously urge caution to anyone taking a look at...
Did you purchase your licenses through a CSP? If so, can you ask your rep to escalate the case for you?
Joe Stern We did, but historically they haven't been able to help us much there without opening a Premier support ticket.
The good news is I've heard back from ATP support at this point and they claim to have escalated the issue as of yesterday. Not sure that it actually means much, but hopefully we'll get somewhere.
