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Lokaalin's avatar
Lokaalin
Copper Contributor
Dec 15, 2023

Cannot download Onboarding package

Hello, we're having problems when trying to download the Defender onboarding package. Tried different OS, different deploying methods but within a second of clicking Download onboarding package we ge...
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Dec 15, 2023

Hi Lokaalin,

here are some troubleshooting steps that may assist you:

  1. Verify Minimum Requirements:
    Make sure that your devices meet the minimum requirements for onboarding to the services.

  2. Onboarding Tools:
    If you've completed the onboarding process but don't see devices in the Devices list after an hour, it could signal an onboarding or connectivity issue.

  3. Inspect Event Viewer:
    Navigate to the Event Viewer by clicking Start, typing "Event Viewer," and pressing Enter. Look for WDATPOnboarding events under Windows Logs > Application.

  4. Check SENSE Logs:
    In the Event Viewer (Local) pane, explore Applications and Services Logs > Microsoft > Windows > SENSE.
  5. Install Windows Defender Server Role:
    Ensure the Windows Defender server role is installed on the server before attempting to download the onboarding package.

Troubleshoot Microsoft Defender for Endpoint onboarding issues | Microsoft Learn

Troubleshooting MDE On-Boarding issues - Microsoft Community Hub

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Kindest regards,


Leon Pavesic
(LinkedIn)

Lokaalin's avatar
Lokaalin
Copper Contributor
Dec 18, 2023

LeonPavesic Hi Leon, thank you for that. The problem occurs when trying to download the onboarding package itself from the portal. 

  • Robert Danielsson's avatar
    Robert Danielsson
    Copper Contributor
    Dec 19, 2023
    Hi! I had the same problem, new inkognito browser and disconnect from company VPN solved my case.
    • lesNBT's avatar
      lesNBT
      Copper Contributor
      May 27, 2024
      Ran into this problem - this also solved it for me.
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Dec 18, 2023

    Hi Lokaalin,

    thanks for the update.

    you can use the following steps:

    1. make sure your internet connection is stable. Unstable connections can lead to download failures.

    2. try with an alternative web browser or clear your current browser's cache and cookies.

    3. review your firewall or antivirus software settings, as they might be hindering the download. Ensure they are not blocking the process.

     

    If these steps do not resolve the issue, I recommend contacting Microsoft Support for more in-depth assistance.

    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

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