Active Malware Status - PC Clean?

Question

Hi,&nbsp;Bit of an odd one, we had a PC that was infected with malware after the user downloaded some dodgy app.&nbsp; We have since run a full scan on the PC and removed the malware, follow up full scans confirm that there are no infections.&nbsp; However the dashboard is still showing this PC has active threats, it has been over 48 hours since the clean was done.&nbsp; Is there some other step we need to do to clear the status?&nbsp;Any help gratefully received.Thanks

billclarksonantill · Answer

Hi&nbsp;Rob-CTL&nbsp;&nbsp;Just checking if new alerts being generated or do the old ones need to be resolved?&nbsp;Defender wont automatically resolve alerts within the dashboard unless you resolve them or Defender AIR does it for you&nbsp;If it is generating new alerts, perform an isolate and full scan across that device to kill off whatever it is&nbsp;

rob-ctl · Answer

Apologies for the late response. Just to close this one off, although the first full scan had successfully removed the infection we had to run a second full scan before the dashboard would update correctly.

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Active Malware Status - PC Clean?

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