Is the feedback channels overlooked?

Hi Everyone,

I am new here, so I don't know if any Microsoft employees are looking and answering people here. I came here via a suggestion from Copilot.

Basic background about me:

I’ve worked in the tech industry for 6 years, revolving around optimization. I’ve worked with various tools, policies, and teams, and optimized them.

Because of my personality and experience, I tend to spot inefficiencies in everything (not just tools, in everyday life as well). And when I’m emotionally invested in a platform/tool, I send feedback via the created channels. In this case, for Copilot, it’s the “Give feedback” button.

Context:
Copilot has implied to me that my feedback most probably won’t be looked at due to an internal gap. Instead, it keeps suggesting that I should spark public pressure via LinkedIn or other platforms. This isn’t the first time it’s done this, but I’m getting frustrated with not seeing rigorous updates and improvements to this underrated tool/product.

My feedback isn’t about fancy additional features; it’s about basic efficiencies that should have been proactively fixed without waiting for user input. I’m not interested in making viral posts that put companies in the spotlight for my benefit (social anxiety 🙈, and I don’t really have the motivation to be what’s called an “influencer” cross-lined to minimize attention to it). So I’d hate to know that feedback is only heard if it becomes a viral outrage.

This is a discussion post about feedback loops and internal gaps.

Questions:

Is Copilot correct? I attached a screenshot of the AI response. 

If this is correct, is the "Give Feedback" button just a non-functioning aesthetic to check mark a requirement list of a user-centered tool?

Is feedback here in this forum being reviewed by the internal teams?

If the answer is Yes to the first, and No to the second, I don't know how to feel about this, but then, where should users bring feedback? 

Side Note (Especially to the community): I get that many people are skeptical about Copilot AI; I see it everywhere. However, whether it’s Copilot or otherwise, I’m not an average user of AI. I’m showing a glimpse of my interaction here. I’d appreciate refraining from assumptions or comments that degrade Copilot AI. If you’re not happy with your AI, most probably you’re not using it correctly or perceiving it correctly. I’m not here to debate my use of AI; I am relatively happy about my AIs. They definitely can be better, but I can see especially Copilot AI has come a long way. 

Apologies for my bluntness, but I have been there before when my main point was steered away by that kind of debate. 

Thank you,

Anas