Forum Discussion
Integration with Salesforce Service Cloud
Exploring the use cases for CP for Service with SF Service Cloud integration. I understand that it can connect to the SF KB to source information. However how does the embedded CP into SF work? Is it...
Deepa_Bansal
Microsoft
MicrosoftReading and summarizing data within the SF page the agent is on is on the short-term roadmap; however, that feature does not exist right now. The Q&A chat bot embedded in Salesforce only pulls from the knowledge articles in the KB.
Copilot for Service also includes the M365 Copilot. Copilot for Service is built on Copilot Studio; however, you do not need a Copilot Studio license to use Copilot for Service.
Copilot for Service also includes the M365 Copilot. Copilot for Service is built on Copilot Studio; however, you do not need a Copilot Studio license to use Copilot for Service.
