Zendesk Connector for use with Office 365 Groups

Hi all,

has anyone here used the Zendesk connector that allows you to escalate support tickets to Office 365 Groups?

I have installed the connector but can see no way of replying back to the support ticket from the Office 365 group.  Microsoft did a demo of this connector and showcased this functionality but I cannot see this option.

I am getting no where with Zendesk support despite them and Microsoft being a partner so reaching out to the Office 365 Goups community in the hope someone can help