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Darren Neimke's avatar
Darren Neimke
Brass Contributor
Nov 14, 2016
Solved

Unable to Sign In to the Groups App since enabling MDM

I was added to our MDM Group yesterday.  Since being added to that group, I am unable to access the Groups App on my Android device.

 

I was initially prompted by the App that I needed to enroll my device through Company Portal - which I did.

 

But now, when I open the Groups App, I am presented with the Outlook Groups "Sign in with Office 365" screen.

 

If I click "Sign In", I am taken to a page which tells me that my device is not being managed by my company.

 

I wonder if this has something to do with the fact that we have 2-factor auth enabled?

  • Hi Darren,

     

    Sorry about that. There is a known issue with MDM with the current version of our Outlook Groups app for Android, and we are currently working on addressing the issue.

     

    We'll keep you posted in this thread when we release an update later this month.

     

    Ethan

  • Hi Darren,

     

    Sorry about that. There is a known issue with MDM with the current version of our Outlook Groups app for Android, and we are currently working on addressing the issue.

     

    We'll keep you posted in this thread when we release an update later this month.

     

    Ethan

      • Ethan Li's avatar
        Ethan Li
        Icon for Microsoft rankMicrosoft

        Hi Darren,

         

        We've updated the Android version of Outlook Groups today, and it should have fixed the bug related to MDM. Please download it, and let us know if you are still having issues.

         

        Thanks for your patience!

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