Forum Discussion
Sync Problems, again, and again, and again
MicrosoftGroups still firing the groove.exe sync client is indicative that your SharePoint admin has not yet configured SharePoint to use the next gen sync client for library syncing. This is not turned on by default.
You need to have your SharePoint/Office 365 Admin follow the instructions in this article: https://support.office.com/en-gb/article/Enable-users-to-sync-SharePoint-files-with-the-new-OneDrive-sync-client-22e1f635-fb89-49e0-a176-edab26f69614?ui=en-US&rs=en-GB&ad=GB
Specifically, this section:
Set SharePoint to sync with the new OneDrive sync client
Open the SharePoint admin center.
In the left pane, click settings.
Make sure "OneDrive Sync Button" is set to "Start the new client." To sync SharePoint files with the new client, you must also sync OneDrive files with the new client.
For "Sync Client for SharePoint," select Start the new client.
Click OK
These changes take several hours to propagate. To check that they've propagated, go to a SharePoint Online site and click Sync. In the browser dialog box that confirms the request to open a program, the "Program" should appear as "Microsoft OneDrive" and the "Address" should start with "odopen://"
Thanks - a combination of forcing the use of new client and forcibly reinstalling the new client, and uninstalling the old one has fixed this.
Not a particularly intuitive or easy user process, and I can see why it causes the staff so much trouble.
If I am honest I thin kMS have a responsibility to make this easier and more reliable. Even the MS support techs were struggling to move folders around to make it all work. 4 reboots, and an hour on the phone with tech does not sound like a "new sync client" experience that is seamless.
I am grateful for all your help guys - got there in the end. Many thanks
- Yea. If you run the RegFix to sync the SharePoint sites, you should not have any issues with Group sync.
