Forum Discussion
Some groups do not synchronize (Microsoft 365)
Hello, I have a problem with shared emails in a group. In OWA (Outlook on the web) everything works, but the groups do not update in the desktop application. I get the message that "this folder has not been updated yet" (no synchronisation).
Some group folders update normally in the desktop application, but not all.
- Same issue here. Only one group doesn't synchronize, waiting for a solution.
I have got another error. I created a new group as admin and the group does not appear in Outlook (even it is not present in the Outlook web application (OWA)).
This is an addational error to the others concerning groups in Microsoft 365.
- We have a report of the same issue. A Microsoft 365 Group that includes a calendar. At least one user has issues with the calendar in their desktop application. Same message as above. In OWA it seems to be fine. The group is not new, created in 2019, the user isn't a new addition -- they've been a part of the group since it's inception.
- It seems to me it has something to do with the "Exchange Cache Mode". When we deactivate the "Exchange Cache" and restart Outlook and activate the "Cache Mode" again, sometimes Outlook Desktop seems to work again, unfortunatly the problems will return. Sometimes everything runs fine after this "fix", but the problems can be back in minutes, hours, days or weeks.
We have a new issue: Even emails do not synchronize with Outlook Desktop with one user account. OWA has no problems at all.
