Forum Discussion
Introducing groups in Outlook for Mac, iOS and Android
We are very excited to announce that we are rolling out groups experiences in Outlook for Mac, iOS and Android. When available on your device, you can -
View your group list.
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Hi Brent,
Outlook on iOS and Android has been continuously adding a ton of functionality for users and enterprise features that administrators need. So, I would recommend you to take a close look at it.
I don't fully understand your comment on mail sync getting disabled. Can you clarify?
Outlook on iOS and Android has been continuously adding a ton of functionality for users and enterprise features that administrators need. So, I would recommend you to take a close look at it.
I don't fully understand your comment on mail sync getting disabled. Can you clarify?
Hi Krish,
until outlook for iOS is able to download emails in background I cannot switch.
It is one of the top requested features since 2015 but still no news...
Thank you,
Roberto
until outlook for iOS is able to download emails in background I cannot switch.
It is one of the top requested features since 2015 but still no news...
Thank you,
Roberto
- Michael Palermiti
Microsoft
Hi there. I'm from the Outlook for iOS team.
You can enable background refresh for Outlook on iOS by following the steps here.
It's worth noting a few things to keep in mind regarding background email and calendar syncing on iOS (and Android too). Both Apple and Google control the operating systems that the Outlook apps run on and we must follow the rules as 3rd party apps.
There are some situations where the background download will be impacted:
- If you “force-quit” an app, any background refresh for the app is disabled.
- Background refresh is also disabled if you restart your device.
- Downloading an update for an app from the app store might also disable background refresh temporarily.
- If you haven't opened the app recently, iOS might disable background refresh.
I hope this helps. Please do enable background refresh in Settings if you haven't already. And if you're seeing poor sync performance, please let us know by opening an in-app support ticket by going to Settings > Help & Feedback > Contact support. Thanks!
- Hi Michael,
Background refresh was already enabled on my iPhone.
I receive the notification that new emails arrived, but when I open the outlook app it has yet to download the emails. It doesn't download them in background...
Until this is fixed/possible me and many of my customers won't switch from the stock iOS email app.
Thank you for your reply, very appreciated!
Roberto- Michael PalermitiThanks Roberto. In that case, please submit a support ticket through the app. We are aware of others reporting similar issues and we're working on resolving them. Submitting tickets via the in-app support experience helps us collect the required app logging to debug issues. Thanks again.
