Forum Discussion
MicrosoftFeature update: Email sending behavior for Groups in Outlook
Nicholas Williams - No, there is no effect to group subscription options with this change. Subscribed users will continue to receive all group conversations, messages and events in their inbox as usual.
The only effect of this change will be on the sender of the messages to groups as below.
Old behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would also receive my message in back my inbox.
Revised behavior
I send a message to a group, or reply back to a message from a group. Message is delivered to the group and is available in the group's conversation archive. I would NOT receive my message in back my inbox.
Would be great if you can help us understand why your users are complaining with this change? What additional benefit does it provide to users when they receive their sent email back again in their inbox? Is it just a confirmation that the message was delivered to the group?
MicrosoftThanks for the explanation, Matt Verner.
I partially understand the need, and I would like to clarify that this change was deliberate from Microsoft. It was difficult with distribution lists to track the mesaages sent to a DL, but with Groups, we have made that very easy by visiting the Group and looking at the conversations list. Any message sent to the Group will be available instantly to view in the group's conversation archive. This obviates the need of a bounce-back email to the sender if the purpose is purely to confirm whether the mail was delivered to the group.
Please do let us know if you are using the bounce-back email for triggering some workflows in your org, or is it just a means to confirm delivery?
Does it matter why is Matt Verner asking for that functionality back? He and his users (as well as the rest of us) had it before and were "robbed" of it, just because. Again, make this behaviour CONFIGURABLE, this is the secret to keeping not just the majority but ALL of your clients happy, unless you like these confrontations for some reason.